Fax Solutions For T-Mobile Customers

Computer demonstrating virtual fax (vFax) solution

vFax

  • Receive faxes to email
  • Send faxes with email and Windows applications
  • No additional hardware required
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T-Mobile LTE and SecureFax-ATA

SecureFax-ATA + LTE Gateway

  • Connect any Fax Machine or Multifunction Device to the SecureFax-ATA and the NetGear LM1200 LTE Gateway
  • Send and Receive faxes from fax machines and fax enabled devices plus email, mobile and windows applications
  • Replace costly analog fax lines and equipment
Continue with SecureFax-ATA + LTE Gateway
SecureFax-ATA

SecureFax-ATA

  • Receive faxes to fax machines and email
  • Send faxes with fax machines, email and Windows applications
  • Our white-label ATA offers consistent reliability with maximum security
Continue with SecureFax-ATA

FAQ

Yes, we have a collection of videos that demonstrate how use our fax service with email, PC-to-Fax print driver, web-to-fax, and our SecureFax-ATA.

FaxSIPit only stores information necessary to conduct billing and does so in compliance with applicable privacy laws.

Yes, we have a collection of videos that demonstrate how use our fax service with email, PC-to-Fax print driver, web-to-fax, and our SecureFax-ATA.

You can request the number be ported to us or request a new number from us.

For technical issues please send an email to support@faxsipit.com

For billing or general inquires please send an email to customerservice@faxsipit.com

You can set your account to receive faxes via email as well as fax machine. Please contact Customer Service for instructions.

You are paying FaxSIPit Services Inc.

The ATA includes our PC to fax, Web to fax and Email to fax services.

If the you request to use an existing number or numbers or use ATAs there is a one time cost.

For VFAX we offer PC to fax, Web to fax and Email to fax. We also service HTTPS and TLS ATA devices

Please contact sales@faxsipit.com to get the price for a larger volume.

No, any order is associated with a unique email address.

No, the billing statement is associated with all the numbers. If there needs to be more than one billing statement for an order than a split order is needed.

Please contact Customer Service to have the order split: customerservice@faxsipit.com

Please send an email to customerservice@faxsipit.com

Do you have more advanced needs or any questions?

Our team can provide you with a customized solution that integrates with your current applications and systems.
Contact Sales

Resources

Corporate Agreement

This Agreement is between you (“you” or “your”), as an authorized user of the Service (as defined below), and FaxSIPit Services Inc. (“Company”), a Canadian corporation; as specified in the following paragraph, and governs the terms and conditions of your use of the Service.

For purposes of this Agreement, the “Service” includes any and all FaxSIPit services described in this Agreement which are provided by the Company to you either now or in the future. “Service” or “Services” are used throughout this Agreement to refer to the product or products or service or services purchased from the Company.

By using the Services, you further confirm your acceptance of and agree to be bound by this Agreement.

Your Services are provided to you and you are legally a customer of FaxSIPit. You will receive your billing statements from FaxSIPit.

This Agreement includes the terms of this Customer Agreement together with any operating rules, policies, price schedules or other supplemental documents expressly incorporated herein by reference and published from time to time by the Company. This Agreement constitutes the entire agreement between the Company and you regarding the Services, and supersedes all prior oral and written communications and agreements between you and the Company regarding the subject matter of this Agreement. However, your use of any software provided by the Company related to the Services shall be pursuant to a separate agreement governing use by you of such software.

For Canadian Customers: Please note that when you place an order to purchase on the FaxSIPit Registration (as defined herein) website, it constitutes an offer to purchase and remains subject to the Company’s acceptance. Goods or services listed or described on the FaxSIPit Registration website constitute an invitation to make an offer to purchase.

If you begin but fail to complete the sign up process for the Services, the Company may contact you in an effort to help you sign up for the Service or another service of the Company or its affiliates. You hereby authorize the Company and its affiliates to make such contact, even if you ultimately determine not to sign up for any Company or affiliate service.

1. FAXSIPIT SERVICES DESCRIPTION.

The Company offers the Services at its website www.faxsipit.com

The Services include, but are not limited to: (i) a personal geographical or toll-free telephone number (a “FaxSIPit Number”) that provides for the delivery and receipt of faxes to an email address or fax machine connected to a (ii) FaxSIPit SecureFax-ATA device; (iii) Various non email related services for the delivery or receipt and storage of faxes.

2. SERVICE USAGE TERMS.

The specific Service details, costs and overages will be defined in your quote and Agreement documents to sign.

3. FAX STORAGE.

While your account is active, fax messages received via your FaxSIPit Number will be stored by FaxSIPit for up to 30 days if the account is changed to inactive status. Regardless of your level of service, you acknowledge that the Company may cease offering this feature or change its practices and/or limitations concerning this feature at any time, including, without limitation, changing the maximum number of days that fax messages will be retained, the maximum number of messages stored at any one time and the maximum storage space allotted on the Company’s servers on your behalf. You further agree that the Company has no responsibility or liability whatsoever for any failure or malfunction of this feature, whether or not such failure prevents you from utilizing the feature, including but not limited to the storage or deletion of any faxes.

4.   PRIVACY POLICY.

The Company is dedicated to establishing trusting relationships with you and all of its customers, based on respect for personal identity and information. The Company’s current Privacy Policy is available at https://t-mobile.faxsipit.com/privacy-policy. If the Company decides to change its privacy policy, an updated version will be posted on the FaxSIPit website, and other places the Company deems appropriate, so that you and our other customers are always aware of what information the Company collects, how the Company uses it and under what circumstances, if any, the Company discloses it. The Company will use information in accordance with the Privacy Policy.

5. CUSTOMER RESPONSIBILITIES.

You are fully responsible for the contents of your transmissions through the Service. The Company simply acts as a passive conduit for you to receive information of your own choosing. However, the Company reserves the right to take any action with respect to the Service that the Company deems necessary or appropriate in its sole discretion, if the Company believes you or your information may create liability for the Company, compromise or disrupt the Service for you or other customers, or cause the Company to lose (in whole or in part) the services of the Company’s ISPs or other suppliers. Your use of the Service is subject to all applicable local, state, national and international laws and regulations (including without limitation those governing account collection, export control, consumer protection, unfair competition, anti-discrimination, securities or false advertising). You agree: (1) to comply with all laws regarding the transmission of technical data exported from any country through the Service; (2) not to use the Service for any illegal purpose; (3) not to interfere with or disrupt networks connected to the Service; (4) to comply with all regulations, policies and procedures of networks connected to the Service; (5) not to use the Service to infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (6) not to use the Service or related software to knowingly transmit misleading or inaccurate caller identification information for any reason, including doing so with the intent to defraud, cause harm, or wrongfully obtain anything of value; and (7) not to transmit or upload through the Service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. You further agree not to transmit or upload any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. You further agree not to use the Services to store (1) any protected health information. (as such term is used in the Health Insurance Portability and Accountability Act of 1996, Pub. L. No. 104-191), or (2) any other type of information that imposes independent obligations upon the Company. The Service makes use of the Internet for you to send and receive information of your own choosing. As a result, your conduct is subject to Internet regulations, policies and procedures. You agree not to use or reference the Service for chain letters, junk fax or junk mail, spamming or any activity making use of distribution lists to any person who has not given specific permission to be included in such a process or on such list. You further agree not to attempt to gain unauthorized access to other computer systems. You shall not interfere with another customer’s use and enjoyment of the Service.

You must (a) obtain and pay for all equipment and third-party services (e.g., Internet access and email service) required for you to access and use the Service; (b) maintain the security of your PIN/password and other confidential information relating to your Service account; (c) immediately notify the Company of any unauthorized use of your account or any other breach of security known to you; and (d) be responsible for all charges resulting from use of the Service, including unauthorized use prior to your notifying the Company of such use and taking steps to prevent its further occurrence.

6. UNSOLICITED FAX ADVERTISEMENT/SPAM DROP-BOX POLICY.

Notwithstanding the above, the Company’s distribution of advertising to its customers is not considered unsolicited fax advertising based upon your acceptance of this Agreement.

At the Company’s option and without further notice, the Company may use technologies and procedures, such as filters, that may terminate the transmission of such unsolicited fax advertisements without delivering them.

If you believe that you are in receipt of an unsolicited fax advertisement, please take the following two steps:

Step One: If the fax contains a telephone number, fax number or other contact information to “unsubscribe” from receipt of additional junk faxes, please do so; and

Step Two: Please go to the CTRC or FCC web page and complete the complaint form by inserting the required information and attaching a copy of the offending fax:

You hereby acknowledge and agree that the Company, as owner of all FaxSIPit Numbers, has any and all rights (but no obligation) to assert any and all legal claims available against any third party as a result of your receipt of any unsolicited fax advertisements, including but not limited to claims under the TCPA and similar laws of any other country, state or province, and, to the extent you do have any rights to bring any such claims, you hereby assign any and all such rights to the Company as consideration for its provision of the Service.

Because FaxSIPit Numbers may be reassigned to other customers in the event your account is canceled, and to ensure the best possible service for all customers, you are not permitted to “opt in” to receive on your FaxSIPit Number facsimile advertisements of the commercial availability or quality of any property, goods or services from persons with whom you have not established a business relationship.

b. Spam Drop-Box Policy. The Company does not permit its customers to use FaxSIPit Numbers as “drop-boxes” for responses to email or fax spam offers. If you believe you are in receipt of email or fax spam that uses a FaxSIPit Number as a “drop-box” for responses, please take the following two steps:

Step One: If the email or fax contains an email address, telephone number, fax number or other contact information to “unsubscribe” from receipt of additional messages, please do so.

Step Two: If you are still receiving spam faxes after you have unsubscribed please send us an email to support@faxsipit.com

The Company appreciates your assistance in enforcing and complying with these policies and looks forward to continuing to make your experience a positive one.

7. TERMINATION.

Either you or the Company may terminate your Service at any time, with or without cause, upon notice. In order to provide notice to the Company, FaxSIPit customers must login to the customer portal and press the Cancel Membership option in the customer portal to terminate the Service. The Company reserves the right to terminate or suspend your Service without prior notice for any reason; provided that the Company will attempt to confirm such termination or suspension by subsequent notice.

8. CUSTOMER REPRESENTATIONS.

You represent and warrant that you are at least 18 years of age or, as applicable, the age of majority in the country, state or province in which you reside, and that you possess the legal right and ability to enter into this Agreement. You agree to be financially responsible for your use of the Service (as well as for use of your account by others, including, without limitation, minors living with you) and to comply with your responsibilities and obligations as stated in this Agreement.

9. MODIFICATIONS TO CUSTOMER AGREEMENT.

The Company may automatically amend this Agreement at any time by (a) posting a revised Customer Agreement on the FaxSIPit Website, or (b) sending information regarding the amendment to the email address you provide to the Company. YOU ARE RESPONSIBLE FOR REGULARLY REVIEWING THE FaxSIPit WEBSITE TO OBTAIN TIMELY NOTICE OF SUCH AMENDMENTS. YOU SHALL BE DEEMED TO HAVE ACCEPTED SUCH AMENDMENTS BY CONTINUED USE OF THE SERVICE AFTER SUCH AMENDMENTS HAVE BEEN POSTED OR INFORMATION REGARDING SUCH AMENDMENTS HAS BEEN SENT TO YOU. Otherwise, this Agreement may not be amended except in writing signed by both you and the Company.

10. MODIFICATIONS TO THE SERVICE.

The Company reserves the right to modify or discontinue the Service with or without notice to you. The Company shall not be liable to you or any third party should the Company exercise its right to modify or discontinue the Service.

11. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY.

ALL COMPANY SOFTWARE AND THE SERVICE IS/ARE PROVIDED “AS IS,” AND NEITHER THE COMPANY NOR ANY OF ITS AFFILIATES, LICENSORS OR SERVICE PROVIDERS MAKES ANY EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES TO YOU REGARDING THE USABILITY, CONDITION OR OPERATION THEREOF. THE COMPANY DOES NOT WARRANT THAT ACCESS TO OR USE OF COMPANY SOFTWARE OR THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE COMPANY SOFTWARE OR THE SERVICE WILL MEET ANY PARTICULAR CRITERIA OF PERFORMANCE OR QUALITY. THE COMPANY AND EACH OF ITS AFFILIATES, LICENSORS AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY OR ACCURACY.

b. YOUR USE OF ALL COMPANY SOFTWARE AND THE SERVICE IS AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING, UPLOADING, AND/OR USE OF FILES OR OTHER MATERIAL (INCLUDING COMPANY SOFTWARE) OBTAINED EITHER DIRECTLY OR INDIRECTLY FROM THE COMPANY OR ITS AFFILIATES, OR LOSS RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS, DATA OR FILES UPLOADED, HOSTED OR TRANSMITTED VIA THE LARGE FILE SEND FEATURE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER ARISING UNDER ANY THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE. IN ADDITION, YOU AGREE THAT NEITHER THE COMPANY NOR ANY OF ITS AFFILIATES, LICENSORS OR SERVICE PROVIDERS WILL BE LIABLE FOR DAMAGES, WHETHER DIRECT OR INDIRECT (INCLUDING CONSEQUENTIAL OR SPECIAL DAMAGES), ARISING OUT OF YOUR USE OF OR INABILITY TO USE COMPANY SOFTWARE OR THE SERVICE, AND YOU HEREBY WAIVE ANY CLAIMS WITH RESPECT THERETO, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF THE COMPANY OR ANY SUCH AFFILIATE, LICENSOR OR SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. THE ENTIRE LIABILITY OF THE COMPANY AND ITS AFFILIATES, LICENSORS AND SERVICE PROVIDERS AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE USE OF COMPANY SOFTWARE AND THE SERVICE OR ANY BREACH OF THIS AGREEMENT ARE LIMITED TO THE LESSER OF: (I) THE AMOUNT ACTUALLY PAID BY YOU FOR ACCESS TO AND USE OF THE SOFTWARE OR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE DATE OF YOUR CLAIM OR (II) U.S. $500.00. YOU HEREBY RELEASE THE COMPANY AND EACH OF ITS AFFILIATES, LICENSORS AND SERVICE PROVIDERS FROM ANY AND ALL OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION. SOME JURISDICTIONS DO NOT ALLOW IMPLIED WARRANTIES TO BE EXCLUDED OR MODIFIED OR LIABILITY TO BE LIMITED, SO NOT ALL OF THE ABOVE LIMITATIONS MAY APPLY TO YOU.

c. NEITHER THE COMPANY NOR ANY OF ITS AFFILIATES, LICENSORS OR SERVICE PROVIDERS SHALL BE HELD RESPONSIBLE IN ANY WAY OR BY ANY MEANS, EITHER DIRECTLY OR INDIRECTLY, FOR ANY COMMUNICATIONS DIFFICULTIES OUTSIDE OF THE COMPANY’S OR ANY SUCH AFFILIATE.S, LICENSOR’S OR SERVICE PROVIDER’S CONTROL WHICH COULD LEAD TO THE INTERRUPTION OF DATA DELIVERY SERVICE TO YOUR EMAIL ADDRESS, PAGER, TELEPHONE OR ANY OTHER RECEIVING DEVICES OR THIRD-PARTY DATA STORAGE AND/OR DELIVERY SERVICES.

d. YOU WILL NOT RELY ON ANY REPRESENTATION OR WARRANTY, EXPRESSED OR IMPLIED, MADE BY ANY PERSON OTHER THAN AN AUTHORIZED OFFICER OF THE COMPANY, IN EVALUATING THE SERVICES OR ANY OTHER SERVICES OF THE COMPANY OR ITS AFFILIATES.

12 CHARGES.

a. Pricing Plans:

You agree to pay all charges for your use of the Service in accordance with the pricing plan you were offered and agreed to upon when registering for the Service. The Company reserves the right to charge value-added taxes (“VAT”), sales or other taxes on the Service as it deems appropriate and the Company reserves the right to change prices or institute new charges for access to or use of the Service, including a Discounted Service.

The Company may amend your pricing plan, including any charges thereto, at any time either by (a) posting pricing plan changes on the FaxSIPit portal, or (b) sending information regarding the pricing plan changes to the email address you provided to the Company. You are responsible for regularly reviewing such pricing information. Continued use of the Service, or non-termination of your Company account, after changes are either posted or emailed to you constitutes your acceptance of the prices as modified.

If you have questions regarding any charges that have been applied to your account, you must contact the Company’s Customer Service Department within thirty (30) days of the charge date. Failure to do so will waive your ability to dispute such charges. Failure to use your account will not be deemed a basis for refusing to pay any charges.

b. Payment for the Service:

Your activation fee and monthly or annual service fees, as applicable, are payable in advance and are COMPLETELY NON-REFUNDABLE. You agree that for monthly subscriptions, the Company may submit charges for your monthly service fee each month, and for annual subscriptions, the Company may submit charges for your annual service fee annually, in each case, without further authorization from or notice to you, until you provide prior notice (in accordance with the Company’s verification procedures, as may be established by the Company from time to time in its sole discretion) that you have terminated this authorization or wish to change your designated card(s). Such notice will not affect charges submitted before the Company reasonably could act on your notice. You agree that the Company may (at its option) accumulate Service fees incurred during your monthly billing cycle and submit them as one or more aggregate charges during or at the end of each cycle, and that the Company may delay obtaining authorization from your card issuer until submission of the accumulated charge(s). This means that accumulated Service fee charges may appear on the statement you receive from your card issuer.

Your activation fee, usage charges, and monthly or annual Service fees, as applicable, must be made by the credit card(s) designated by you for the Company’s use and transactions. If the payment method for your Service account is by credit card and payment is not received by the Company from the card issuer or its agent or affiliate, you agree to pay all amounts due upon demand by the Company. Each time you use the Service, or allow or cause the Service to be used, you agree and reaffirm that the Company is authorized to charge your designated card(s). Your card issuer’s agreement governs your use of your designated card in connection with payment for the Service, and you must refer to such agreement (not this Agreement) with respect to your rights and liabilities as a cardholder.

c. Pre-Paid Discounts: If you subscribed to the Service pursuant to a special offer granting a pre-paid discount for a fixed number of months, your pre-paid fees are payable in advance and are COMPLETELY NON-REFUNDABLE. In addition, your initial monthly service fee for the month immediately following your pre-paid period will be PRE-AUTHORIZED AGAINST YOUR CREDIT CARD LIMIT and will be immediately charged to your credit or debit card, without further authorization from you, upon the expiration of such pre-paid period, unless you cancelled your membership.

d. Notification of Changed Billing Information. If your credit card is declined your account will became inactive, in such case you must update your credit card information in the customer portal. If you will not do that within 30 days your account and all your faxes will be removed without recovery option.

e. Usage and/or Account Credit Balances. The Company may, from time to time, award you a credit applied to your Service usage and/ or account balance, which is a non-refundable credit. Service usage and/ or account credit balances have no cash value. Usage and/or Account credit balances will expire on the earlier of (i) termination of your account or (ii) 30 days after they are issued, and are subject to any additional terms associated with the credit offer.

f. Late Fees. If payment is not received by FaxSIPit on or before the Due Date, interest charges of 1% per month or 12% on an annual basis will be applied to all charges not paid as of the Due Date. The late payment charge rate is subject to change from time to time by FaxSIPit. A service charge of $20.00 will be applied to all insufficient fund payments. Or the maximum amount permitted under and subject to applicable law, may be charged to your account each time full payment of your outstanding balance is not received by the payment due date. You agree that the Company may submit charges for late fees without further authorization from or notice to you, until you provide prior notice (in accordance with the Company’s verification procedures, as may be established by the Company from time to time in its sole discretion) that you have terminated or canceled your Service, or wish to change your designated card(s). Such notice will not affect charges submitted before the Company reasonably could act on your notice.

13. TERMINATION FOR NON-PAYMENT.

The Company reserves the right to suspend or terminate your account and associated Service without notice upon rejection of any credit or debit card charges or if your card issuer (or its agent or affiliate) seeks return of payments previously made to the Company when the Company believes you are liable for the charge. Such rights are in addition to and not in lieu of any other legal rights or remedies available to the Company.

14. OWNERSHIP.

All programs, services, processes, designs, software, technologies, trademarks, trade names, inventions and materials comprising any portion of the Service are wholly owned by the Company, its affiliates and/or its licensors and service providers except where expressly stated otherwise. You may not use the Company’s or its affiliates, trademarks, trade names, patents, copyrights or other intellectual property rights without the Company’s prior written permission.

15. RULES REGARDING FAXSIPIT NUMBERS.

YOU UNDERSTAND AND AGREE THAT YOU WILL HAVE USE OF THE FaxSIPit NUMBER(S) PROVIDED AS PART OF THE SERVICES ONLY UNTIL THE END OF THE TERM OF YOUR AGREEMENT OR UNTIL THE COMPANY NO LONGER PROVIDES YOU WITH SERVICES UNLESS YOU SATISFY THE PROVISIONS IN SECTION 19 (a) BELOW. THE COMPANY IS GRANTING YOU THE REVOCABLE PERMISSION TO USE SUCH FaxSIPit NUMBER(S) IN ACCORDANCE WITH THIS AGREEMENT FOR THE LENGTH OF THE TERM OF THE AGREEMENT. YOU UNDERSTAND THAT THE COMPANY IS THE CUSTOMER OF RECORD OF ALL FaxSIPit NUMBER(S) PROVIDED AS PART OF THE SERVICES AND, THEREFORE, THE COMPANY HAS CERTAIN RIGHTS WITH RESPECT SUCH FaxSIPit NUMBER(S), INCLUDING WITHOUT LIMITATION CERTAIN RIGHTS RELATING TO PORTING OF SUCH FaxSIPit NUMBER(S) (“PORTING” IS CAUSING OR ATTEMPTING TO CAUSE NUMBER(S) TO BE TRANSFERRED, SWITCHED OR OTHERWISE MOVED TO ANY OTHER SERVICE PROVIDER, TELEPHONE CARRIER OR ANY OTHER PERSON OR ENTITY). AS THE CUSTOMER OF RECORD FOR ALL FaxSIPit NUMBER(S), THE COMPANY HAS THE DIRECT RELATIONSHIP WITH THE TELEPHONE COMPANY THAT PROVIDES THE UNDERLYING TELECOMMUNICATIONS THAT SUPPORT THE SERVICES YOU RECEIVE FROM THE COMPANY. YOU UNDERSTAND AND AGREE THAT THE COMPANY IS NOT, ITSELF, A TELEPHONE COMPANY AND IS THEREFORE NOT UNDER ANY LEGAL OBLIGATION TO PERMIT YOU TO PORT ANY FaxSIPit NUMBER(S) PROVIDED UNLESS YOU SATISFY THE PROVISIONS IN SECTION 19 (a) BELOW. YOU UNDERSTAND AND AGREE THAT YOU ARE EXPRESSLY PROHIBITED FROM CAUSING OR ATTEMPTING TO TRANSFER THE FaxSIPit Number ASSIGNED TO YOU TO ANY OTHER SERVICE PROVIDER, TELEPHONE CARRIER OR ANY OTHER PERSON OR ENTITY UNLESS YOU SATISFY THE PROVISIONS IN SECTION 19 (a) BELOW. IN THE EVENT YOU VIOLATE THE FOREGOING PROVISION, YOU AGREE TO IMMEDIATELY RETURN THE FaxSIPit NUMBER(S) TO THE COMPANY AND PAY THE COMPANY AN AMOUNT EQUAL TO U.S. $500 (WHICH AMOUNT MAY VARY OUTSIDE OF THE U.S.). YOU AUTHORIZE THE COMPANY TO CHARGE YOUR ACCOUNT CREDIT OR DEBIT CARD OR TAKE ANY OTHER MEASURES REQUIRED TO COLLECT THIS PAYMENT AND TO CAUSE THE FaxSIPit NUMBER(S) TO BE RETURNED TO THE COMPANY. YOU AGREE THAT THIS PAYMENT REPRESENTS LIQUIDATED DAMAGES REFLECTING A REASONABLE MEASURE OF THE ACTUAL OR ANTICIPATED HARM, DAMAGES CAUSED AND ADMINISTRATIVE FEES INCURRED BY THE COMPANY FROM SUCH VIOLATION IN LIGHT OF THE DIFFICULTIES OF PROOF OF LOSS AND THAT THIS PAYMENT IS NOT A PENALTY. SOME NON-U.S. JURISDICTIONS DO NOT ALLOW LIMITATIONS TO BE PLACED ON YOUR RIGHT TO PORT THE FaxSIPit Number ASSIGNED TO YOU, SO SOME OF THESE LIMITATIONS MAY NOT APPLY IF THE FaxSIPit NUMBER(S) ASSIGNED TO YOU IS LOCATED IN SUCH A JURISDICTION.

a. Reassignment of Telephone Numbers

YOU UNDERSTAND AND AGREE THAT FOLLOWING THE TERMINATION OF YOUR SERVICE FOR ANY REASON, THE FaxSIPit NUMBER(S) ASSIGNED TO YOU MAY BE IMMEDIATELY RE-ASSIGNED TO ANOTHER CUSTOMER. YOU AGREE THAT THE COMPANY WILL NOT BE LIABLE FOR DAMAGES (INCLUDING CONSEQUENTIAL OR SPECIAL DAMAGES) ARISING OUT OF ANY SUCH RE-ASSIGNMENT AND YOU HEREBY WAIVE ANY CLAIMS WITH RESPECT TO ANY SUCH RE-ASSIGNMENT, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. YOU FURTHER UNDERSTAND AND AGREE THAT THE COMPANY MAY FROM TIME TO TIME NEED TO CHANGE THE FaxSIPit Number ASSIGNED TO YOU (WHETHER DUE TO AN AREA CODE SPLIT OR ANY OTHER REASON WHETHER OUTSIDE OR WITHIN THE COMPANY’S CONTROL). YOU AGREE THAT THE COMPANY WILL NOT BE LIABLE FOR DAMAGES (INCLUDING CONSEQUENTIAL OR SPECIAL DAMAGES) ARISING OUT OF ANY SUCH CHANGE IN THE FaxSIPit Number ASSIGNED TO YOU, AND YOU HEREBY WAIVE ANY CLAIMS WITH RESPECT TO ANY SUCH CHANGE, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

b. No Right to Charge Third Party Services to FaxSIPit Numbers

YOU AGREE THAT YOU ARE NOT AUTHORIZED TO CHARGE SERVICES PROVIDED TO YOU OR AT YOUR REQUEST TO THE FaxSIPit Number ASSIGNED TO YOU BY THE COMPANY AND THAT YOU WILL NOT REQUEST OR OTHERWISE CAUSE ANY THIRD-PARTY SERVICE PROVIDER TO CHARGE ANY SUCH SERVICES TO SUCH NUMBER. ANY SUCH CHARGES WILL GIVE THE COMPANY THE RIGHT TO IMMEDIATELY TERMINATE OR SUSPEND YOUR FaxSIPit ACCOUNT WITHOUT NOTICE.

16. INDEMNIFICATION.

You agree to indemnify the Company and each of its Affiliates, licensors and service providers from and against any and all liabilities, expenses (including attorneys’ fees) and damages arising out of claims based upon use of the Service, including but not limited to any violation of this Agreement by you or any other person using your account, the use of any tools provided by the Company in connection with the Service, any claim of libel, defamation, violation of rights of privacy or publicity, any loss of service by other customers, any infringement of intellectual property or other rights of any third parties, and any violation of any laws or regulations, including but not limited to any violation of any laws or regulations prohibiting transmission of unsolicited fax advertisements as set forth in this agreement.

17. NO RESALE OF THE SERVICE.

You are prohibited from selling, reselling, renting or leasing the use of the Service.

18. PARTICIPATION IN PROMOTIONS OF ADVERTISERS.

You may correspond with or participate in promotions of advertisers showing their products via the Service. Any such correspondence or participation, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser. The Company assumes no liability, obligation or responsibility for any part of any such correspondence or promotion.

19. NOTICES; CONSENT.

Notices given by FaxSIPit to you will be given by email, by a general posting on the FaxSIPit Portal. In any matter requiring the Company’s prior consent, such consent will be considered given only if made in writing by an authorized representative of the Company. Notices given by you to the Company must be given by email or by conventional mail (subject, however, to the Company’s verification procedures, as may be established by the Company from time to time in its sole discretion, and which may include the requirement that you contact the Company by phone so as to confirm that any such notice was in fact sent by you). Notices to the Company by conventional mail must be sent to FaxSIPit Services, Inc., 1150 Station St #225, Vancouver, BC, V6A 4C7, Canada

20. FORCE MAJEURE

Each Party shall be relieved from the performance of its obligations under the FaxSIPit Agreement if, and for so long as, it is unable to perform such obligations due to circumstances beyond its reasonable control, including, but not limited to, power surges or failures, acts of God, acts or omissions of any common carrier, labor disputes, regulatory restrictions, changes in law or regulation, or other acts of governmental authority. An event of force majeure shall not in any way be an acceptable excuse for a failure to pay or a delay by customer in paying any amount when due under the FaxSIPit Agreement and customer’s payment obligations under the FaxSIPit Agreement shall remain unaffected by any such event.

In  no event will either FaxSIPit, any supplier of services to FaxSIPit or any landlord or licensor of FaxSIPit where FaxSIPit equipment or facilities are located, be liable in any manner or upon any basis to customer for any loss or damages, whether direct or indirect, incidental, special or consequential, resulting from an interruption in the Services provided by FaxSIPit to the Customer, caused by or attributable to, directly or indirectly, fire or other perils or factors beyond the reasonable control of FaxSIPit and any of its suppliers, landlords or licensees.

21. DISPUTE RESOLUTION

a. Except for nonpayment, any dispute between the Parties shall be resolved in accordance with this Section 21. Upon the written request of a Party, the other Party shall appoint a designated representative whose task it will be to meet for the purpose of attempting to resolve the dispute within seven days of receiving the written request.

b. The designated representatives shall meet as often as the Parties deem necessary in order to gather and furnish to each other all information with respect to the dispute which the Parties believe to be appropriate to its resolution.  The representatives shall discuss the issue and negotiate in good faith in an effort to resolve the dispute without the necessity for any formal proceeding.  During the course of negotiations, the Parties may request and exchange non-privileged information reasonably related to the FaxSIPit Contract.  The specific format of the discussions shall be left to the discretion of the designated representatives, and may include the preparation of agreed-upon statements of facts or written statements of position.

c. If a dispute cannot be resolved or settled informally, it shall be settled and determined by a Court of Law in the province of British Columbia.

22. NO WAIVER

The failure of either party at any time to require performance by either party of any provision, condition or covenant in the FaxSIPit Agreement shall in no way affect its right thereafter to enforce the provision, condition or covenant, nor shall the waiver by either party of any breach of any provision, condition or covenant in the FaxSIPit Agreement shall not be taken or held to be a waiver of any future breach of the same provision, condition or covenant.

23. SUCCESSORS

The FaxSIPit Agreement shall be binding upon and inure to the benefit of the Parties hereto, their respective heirs, successors, assigns, and legal representative of any type whatsoever.

24. LANGUAGE OF AGREEMENT

FaxSIPit and you confirm that they wish to have the FaxSIPit Agreement written in English only.

25. UNENFORCEABLE PROVISIONS

The provisions of the FaxSIPit Agreement are severable.  If a provision in the Agreement is found to be unenforceable, the Agreement will be deemed amended to the minimum extent necessary to make the Agreement fully enforceable so long as the Agreement as amended is consistent with the Parties’ original interest and expectations.

26. GOVERNING LAW

The FaxSIPit Customer Agreement shall be interpreted in accordance with and be governed in all respects by the laws of the Province of British Columbia and the laws of Canada applicable therein.  The courts of British Columbia shall have non-exclusive jurisdiction to entertain any action or proceeding brought by the Parties in connection with it or any alleged breach of the FaxSIPit Contract.

Terms and Conditions of Service

Your privacy is important to FaxSIPit, Inc. (“FaxSIPit,” “we,” “us”). This Online Privacy Policy (“Privacy Policy”) describes what information we collect, how we collect it, and how it is used, disclosed, transferred and safeguarded. It also describes your choices regarding use, access and correction of your personal information.

This Privacy Policy applies to the information we collect through our website (“Site”) and our FaxSIPit Customer Portal (“Customer Portal”). The use of information collected through our Customer Portal shall be limited to the purpose of providing the service for which the Client has engaged FaxSIPit.

If you have any questions regarding this Privacy Policy you may contact us as indicated in the “Contacting FaxSIPit” section below.

We may collect the following personal information from you:

The types of personal information users of our site or Customer Portal may submit include:

  • Contact Information, such as name, email address, mailing address, or phone number;
  • Preference information, such as order history or marketing preferences;
  • Unique Identifiers, such as username, account number or password;
  • Information about your business, such as company name, Tax Identification Number (TIN), business type and business contact information;
  • Personal information submitted by job applicants, such as a résumé, employment and education history, and salary information; and
  • Log Files.

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Tracking technologies

FaxSIPit and its partners may use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Site or services.

FaxSIPit’s Customer Portal collects information under the direction of its customers, and FaxSIPit has no direct relationship with the individuals whose personal data it processes. If you do business with one of our customers that use our service, and would like to no longer be contacted by them please engage with them directly. As described more fully below, we may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers. 

We may use the information described above to:

  • Send promotional materials or other marketing communications;
  • Send you an order confirmation;
  • Assess the needs of your business to determine suitable products;
  • Send you requested product or service information;
  • Respond to customer service requests;
  • Administer your account;
  • Respond to your questions and concerns;
  • Improve our website and marketing efforts;
  • Conduct research and analysis;
  • Display content based upon your interests; and
  • Process a job application for which you have applied.

We may also use the information in other ways for which we provide specific notice at the time of collection.

In addition, we use information collected through automated means for the purposes set forth above, including by (i) customizing users’ visits to our Site, (ii) analyzing how users interact with our Site and online advertisements; (iii) delivering targeted advertising and content tailored to our users’ interests; and (iv) managing our Site and other aspects of our business.

We will retain personal data we process on behalf of our customers for as long as needed to provide services to our customers. FaxSIPit will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Sharing with third parties

We may share your information with third-party business partners, for instance, for the purpose of enhancing our products and services or so that they can market their products or services to you. If you do not want us to share your personal information with these companies, contact us at privacypolicy@FaxSIPit.com.

Sharing with service providers

We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us. These services may include sending marketing communications or providing customer service.

Legal Notice

In certain situations, FaxSIPit may be required to disclose personal data in response to lawful requests by public authorities, including to meet law enforcement requirements.

We may also disclose personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If FaxSIPit is involved in a merger, acquisition, or sale of all or a portion of its assets that affects this Privacy Policy, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.

We may also disclose your personal information to any other third party with your prior consent.

Customer proprietary network information

With respect to FaxSIPit’s provision of telecommunications-related services for our customers, FaxSIPit is regulated by the Canadian Radio-television and Telecommunications Commission  (CRTC). In providing these telecommunications-related services for our customers, which may include transmitting and routing fax and voice calls and messages transmitted by third parties, FaxSIPit protects the privacy and confidentiality of all customer proprietary network information (“CPNI”), as required by law.

Do Not Track

Our services and Site do respond to your browser’s “do-not-track” signals or comparable mechanisms.

Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We have implemented administrative, technical and physical safeguards designed to protect the personal information you provide on the Site against accidental, unlawful, or unauthorized destruction, loss, alteration, access or misuse.

Despite these precautions, no system can be completely secure and there remains a risk that unauthorized access or use, hardware or software failure, human error, or a number of other factors may compromise the security of your information. If you have any questions about the security of your personal information, you can contact us at privacypolicy@FaxSIPit.com.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Access

Upon request, FaxSIPit will provide you with information about whether, as a data controller, we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging in to your account or by contacting us at: privacypolicy@FaxSIPit.com

We will respond to your request within a reasonable timeframe.

FaxSIPit acknowledges that you have the right to access your personal information. FaxSIPit has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to our customer (the data controller). If you request that we remove data, we will respond within a reasonable timeframe.

Choice

Social Media. Our Site includes social media features and widgets, such as the Twitter, LinkedIn or Instagram buttons that run on our Site. These features and widgets may collect your IP address, which webpage you are visiting on our website, and may set cookies to enable the feature and widget to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Email Preferences. You may sign-up to receive newsletters or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at privacypolicy@FaxSIPit.com.

Changes to this privacy policy

We may update this Privacy Policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting FaxSIPit

If you have any questions or comments about this Privacy Policy or our data collection and use practices or if you would like us to update information we have about you or your preferences, please contact us at privacypolicy@FaxSIPit.com, or at the following:

FaxSIPit Services, Inc.
#225 – 1150 Station St.
Vancouver, BC
Canada
V6A 4C7

ATTN: Privacy officer.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our privacy officer at: privacypolicy@faxsipit.com.

Effective Date: This Privacy Policy is effective as of July  1,2020.
Last Updated: July 7, 2020.

Do you have more advanced needs or any questions?

Our team can provide you with a customized solution that integrates with your current applications and systems.
Contact Sales

FAQ

Yes, we have a collection of videos that demonstrate how use our fax service with email, PC-to-Fax print driver, web-to-fax, and our SecureFax-ATA.

FaxSIPit only stores information necessary to conduct billing and does so in compliance with applicable privacy laws.

Yes, we have a collection of videos that demonstrate how use our fax service with email, PC-to-Fax print driver, web-to-fax, and our SecureFax-ATA.

You can request the number be ported to us or request a new number from us.

For technical issues please send an email to support@faxsipit.com

For billing or general inquires please send an email to customerservice@faxsipit.com

You can set your account to receive faxes via email as well as fax machine. Please contact Customer Service for instructions.

You are paying FaxSIPit Services Inc.

The ATA includes our PC to fax, Web to fax and Email to fax services.

If the you request to use an existing number or numbers or use ATAs there is a one time cost.

For VFAX we offer PC to fax, Web to fax and Email to fax. We also service HTTPS and TLS ATA devices

Please contact sales@faxsipit.com to get the price for a larger volume.

No, any order is associated with a unique email address.

No, the billing statement is associated with all the numbers. If there needs to be more than one billing statement for an order than a split order is needed.

Please contact Customer Service to have the order split: customerservice@faxsipit.com

Please send an email to customerservice@faxsipit.com

Privacy Policy

Your privacy is important to FaxSIPit, Inc. (“FaxSIPit,” “we,” “us”). This Online Privacy Policy (“Privacy Policy”) describes what information we collect, how we collect it, and how it is used, disclosed, transferred and safeguarded. It also describes your choices regarding use, access and correction of your personal information.

This Privacy Policy applies to the information we collect through our website (“Site”) and our FaxSIPit Customer Portal (“Customer Portal”). The use of information collected through our Customer Portal shall be limited to the purpose of providing the service for which the Client has engaged FaxSIPit.

If you have any questions regarding this Privacy Policy you may contact us as indicated in the “Contacting FaxSIPit” section below.

We may collect the following personal information from you:

The types of personal information users of our site or Customer Portal may submit include:

  • Contact Information, such as name, email address, mailing address, or phone number;
  • Preference information, such as order history or marketing preferences;
  • Unique Identifiers, such as username, account number or password;
  • Information about your business, such as company name, Tax Identification Number (TIN), business type and business contact information;
  • Personal information submitted by job applicants, such as a résumé, employment and education history, and salary information; and
  • Log Files.

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Tracking technologies

FaxSIPit and its partners may use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Site or services.

FaxSIPit’s Customer Portal collects information under the direction of its customers, and FaxSIPit has no direct relationship with the individuals whose personal data it processes. If you do business with one of our customers that use our service, and would like to no longer be contacted by them please engage with them directly. As described more fully below, we may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers. 

We may use the information described above to:

  • Send promotional materials or other marketing communications;
  • Send you an order confirmation;
  • Assess the needs of your business to determine suitable products;
  • Send you requested product or service information;
  • Respond to customer service requests;
  • Administer your account;
  • Respond to your questions and concerns;
  • Improve our website and marketing efforts;
  • Conduct research and analysis;
  • Display content based upon your interests; and
  • Process a job application for which you have applied.

We may also use the information in other ways for which we provide specific notice at the time of collection.

In addition, we use information collected through automated means for the purposes set forth above, including by (i) customizing users’ visits to our Site, (ii) analyzing how users interact with our Site and online advertisements; (iii) delivering targeted advertising and content tailored to our users’ interests; and (iv) managing our Site and other aspects of our business.

We will retain personal data we process on behalf of our customers for as long as needed to provide services to our customers. FaxSIPit will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Sharing with third parties

We may share your information with third-party business partners, for instance, for the purpose of enhancing our products and services or so that they can market their products or services to you. If you do not want us to share your personal information with these companies, contact us at privacypolicy@FaxSIPit.com.

Sharing with service providers

We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us. These services may include sending marketing communications or providing customer service.

Legal Notice

In certain situations, FaxSIPit may be required to disclose personal data in response to lawful requests by public authorities, including to meet law enforcement requirements.

We may also disclose personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If FaxSIPit is involved in a merger, acquisition, or sale of all or a portion of its assets that affects this Privacy Policy, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.

We may also disclose your personal information to any other third party with your prior consent.

Customer proprietary network information

With respect to FaxSIPit’s provision of telecommunications-related services for our customers, FaxSIPit is regulated by the Canadian Radio-television and Telecommunications Commission  (CRTC). In providing these telecommunications-related services for our customers, which may include transmitting and routing fax and voice calls and messages transmitted by third parties, FaxSIPit protects the privacy and confidentiality of all customer proprietary network information (“CPNI”), as required by law.

Do Not Track

Our services and Site do respond to your browser’s “do-not-track” signals or comparable mechanisms.

Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We have implemented administrative, technical and physical safeguards designed to protect the personal information you provide on the Site against accidental, unlawful, or unauthorized destruction, loss, alteration, access or misuse.

Despite these precautions, no system can be completely secure and there remains a risk that unauthorized access or use, hardware or software failure, human error, or a number of other factors may compromise the security of your information. If you have any questions about the security of your personal information, you can contact us at privacypolicy@FaxSIPit.com.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Access

Upon request, FaxSIPit will provide you with information about whether, as a data controller, we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging in to your account or by contacting us at: privacypolicy@FaxSIPit.com

We will respond to your request within a reasonable timeframe.

FaxSIPit acknowledges that you have the right to access your personal information. FaxSIPit has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to our customer (the data controller). If you request that we remove data, we will respond within a reasonable timeframe.

Choice

Social Media. Our Site includes social media features and widgets, such as the Twitter, LinkedIn or Instagram buttons that run on our Site. These features and widgets may collect your IP address, which webpage you are visiting on our website, and may set cookies to enable the feature and widget to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Email Preferences. You may sign-up to receive newsletters or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at privacypolicy@FaxSIPit.com.

Changes to this privacy policy

We may update this Privacy Policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting FaxSIPit

If you have any questions or comments about this Privacy Policy or our data collection and use practices or if you would like us to update information we have about you or your preferences, please contact us at privacypolicy@FaxSIPit.com, or at the following:

FaxSIPit Services, Inc.
#225 – 1150 Station St.
Vancouver, BC
Canada
V6A 4C7

ATTN: Privacy officer.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our privacy officer at: privacypolicy@faxsipit.com.

Effective Date: This Privacy Policy is effective as of July  1,2020.
Last Updated: July 7, 2020.

Contact FaxSIPit

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